Withdrawal and refunds
Before you download
You can withdraw within 14 days of your purchase, without giving a reason, as long as you have not started the download. Use the Withdraw from this purchase button on your download page, which stays there for the whole 14 days even after the download link expires, or write to info@getagentcase.com from the address you used at checkout. You can also use the model form below, but you do not have to. We refund everything you paid, VAT included, within 14 days.
If you buy as a consumer in the European Union or the United Kingdom, this is your legal right of withdrawal. We give the same right to every buyer.
Lost your download email?
Enter the address you used at checkout. If an order bought with it can still be withdrawn, we email you its withdraw button there.
When you download
The download page asks you to confirm that you want the files now and that you lose the right of withdrawal once the download starts. We send you that confirmation by email before the download begins. Once the download has started, the purchase is final.
If something does not work
If a file is missing, broken or does not do what we describe, write to us and we fix it or send it again. If you buy as a consumer and we cannot fix it, you are entitled to a proportionate price reduction or, unless the problem is minor, to end the contract for the pack concerned and get back what you paid for it. This is your legal guarantee of conformity, set out in section 8 of the terms of sale, and no download takes it away. It covers the files as we delivered them, not changes made to them afterwards.
How refunds are paid
Refunds go back to the payment method you used, through Link, which processed your payment. Banks usually show them within 5 to 10 working days. Link's own refund policy for purchases sold through Link also applies to your payment. A withdrawal, or a refund of a pack, ends the license for what it covers, so you must stop using those files. A price reduction does not.
Model withdrawal form
Fill in and send this form only if you want to withdraw from the contract.
To Elias Loi Visual Studio (Agentcase), info@getagentcase.com.
I hereby give notice that I withdraw from my contract for the supply of the following digital content: ...
Ordered on: ...
Name: ...
Email address used at checkout: ...
Date: ...
Contact
info@getagentcase.com. Who runs Agentcase is set out in the legal notice.